Need help getting to important appointments?
A vital part of taking good care of yourself is making sure that you can travel to important appointments and errands. That’s where CVTC comes in. By providing transportation services, we can help meet basic life needs, making it easier for you to focus on your health.
CVTC’s Volunteer Drivers provide “no fee” transportation for people who do not have access to transportation because of age, ability, economic situation or other limiting circumstances. Our trip purposes include non-emergency medical & social service appointments, as well as trips to the grocery store, the pharmacy, and the bank and post office. CVTC also subcontracts with wheelchair-van providers to coordinate rides for people whose mobility is dependent on a wheelchair.
Requests need to be made by calling the Transportation Coordinator at 603-821-0569 a minimum of five (5) business days prior to the ride. Drivers select rides based on their availability. CVTC will call riders two (2) business days before the ride if there is no volunteer available.
Want to learn more? Give us a call: 603-821-0569.
Schedule a ride with CVTC.
Visit our ABOUT section to see a listing of the 34 towns we serve.
Please Note: CVTC provides transportation for residents of Keene who need rides to destinations OUTSIDE Keene city limits. If you are a resident of Keene and need a ride to a destination within the city limits of Keene, you can get a ride with either of these transportation services from Home Healthcare Hospice & Community Services:
Friendly Bus (for those aged 60 or over) 603-352-8494
hcsservices.org/services/transportation/friendly-bus
City Express Public Bus (for everyone!)
Quotes from riders:
“CVTC gave me back my life and my mobility.”
“Thanks for all the help you give us and for the wonderful volunteer drivers.”
“I feel less isolated. CVTC is a godsend.”
“CVTC is such a blessing to all of us. We are so very fortunate to have this organization available in the Monadnock Region. Kudos to all of you at CVTC.”
More Transportation Options
Monadnock Regional Council for Community Transportation provides a link with additional transportation choices by town.
Notifying the Public of Rights Under Title VI
Community Volunteer Transportation Company
· The Community Volunteer Transportation Company operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Community Volunteer Transportation Company.
· For more information on the Community Volunteer Transportation Company’s civil rights program, the procedures to file a complaint, or to file a complaint, please contact Ellen Avery, Executive Director at 603-821-4081; email ellen@cvtc-nh.org; or visit our administrative office at 375 Jaffrey Road, Suite 3, Peterborough, NH 03458. For more information, visit www.cvtc-nh.org
· For transportation-related Title VI matters, a complaint may also be filed directly with the:
New Hampshire Department of Transportation, Attn: Shannon Aiton, Title VI Coordinator, PO Box 483, 7 Hazen Drive Concord, NH 03302-0483; 603-271-2467; TTY: 800-735-2964; titlevi@dot.nh.gov
Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.
· If information is needed in another language, contact 603-821-4081.
Reasonable Modification
Under the Americans with Disabilities Act (ADA) and section 504 of the Rehabilitation Act of 1973, as amended (section 504), specifically to provide that transportation entities are required to make reasonable modifications/accommodations to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.
"CVTC is happy to make reasonable modification to rides to accommodate a disability. If the rider needs a modification, the process to request the modification is to simply mention it to the Transportation Coordinator when calling to register a ride. The designated employee to ensure that a reasonable modification is made is CVTC's Executive Director Ellen Avery; however, a Transportation Coordinator can arrange for the modification. The process to file a complaint regarding requesting or fulfilling requests for ride modifications for disability purposes is to log the complaint with Ellen Avery. See the Title VI Document for details for filing a complaint.
Title VI Complaint Procedure
The Community Volunteer Transportation Company’s Title VI Complaint Procedure is made available in the following locations:
☒ Agency website, if available: www.cvtc-nh.org
☒ Hard copy in the central office
☒ Agency Title VI Plan
Any individual, group of individuals or entity that believes they have been discriminated against on the basis of race, color, or national origin by the Community Volunteer Transportation Company may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form.
Any individual having filed a complaint or participated in the investigation of a complaint shall not be subjected to any form of intimidation or retaliation. Individuals who have cause to think that they have been subjected to intimidation or retaliation can file a complaint of retaliation following the same procedure for filing a discrimination complaint.
A complaint must be filed with the Community Volunteer Transportation Company no later than 180 days after the following:
1. The date of the alleged act of discrimination; or
2. The date when the person(s) became aware of the alleged discrimination; or
3. Where there has been a continuing course of conduct, the date on which that conduct was discontinued of the latest instance of the conduct.
Once the complaint is received, the Community Volunteer Transportation Company will review it to determine if our office has jurisdiction. A copy of each Title VI complaint received will be forwarded to the New Hampshire Department of Transportation within ten (10) calendar days of receipt. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.
The Community Volunteer Transportation Company has 45 days to investigate the complaint. If more information is needed to resolve the case, the Community Volunteer Transportation Company may contact the complainant requesting further information. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, the Community Volunteer Transportation Company can administratively close the case.
After the investigator reviews the complaint, the agency will issue one of two (2) letters to the complainant: a closure letter or a letter of finding (LOF).
1. A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
2. A letter of finding (LOF) summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur.
If the complainant wishes to appeal the decision it must direct the appeal to the agency initially. The complainant has 10 days after the date of the closure letter or the letter of finding to do so. If there is outstanding concern, the appeal may be directed to the state DOT or FTA. The appeal process information will be included in the letter.
A person may also file a complaint directly with the: New Hampshire Department of Transportation, Attn: Shannon Aiton, Title VI Coordinator, PO Box 483, 7 Hazen Drive Concord, NH 03302-0483; 603-271-2467; TTY: 800-735-2964; titlevi@dot.nh.gov
Or
Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.
If information is needed in another language, then contact Language Bank (603) 224-8111 or (844) 579-0610 or https://www.thelanguagebank.org/ for on-site interpretation assistance